Student Complaint Procedure

Cooper Union is currently working toward creating a more formal complaint/grievance process. It is hoped that minor differences can be resolved without requiring a more formal complaint process. Nonetheless, there are situations where a formal process is needed to settle disputes through reasoned discussion and mediation. The process, once developed, will not supplant formal processes associated with student conduct issues; administrative or academic processes and rules; or provisions of collective bargaining agreements. In addressing student complaints, we strive to respect the concerns of the complainant, respondent, and any other parties involved, while fully addressing the underlying events leading to the complaint.

A student complaint is defined as an academic or non-academic issue that a student has with a faculty/instructor, staff member, administrator, or department or program of The Cooper Union.

Student complaints concerning behavioral concerns or issues with another student must be addressed through the Student Code of Conduct.

Complaints pertaining to issues of gender-based discrimination, harassment, and/or sexual misconduct must be addressed through the Policy Against Gender-Based Discrimination, Harassment, and Sexual Misconduct.

Complaints pertaining other types of discrimination must be addressed through the Cooper Union Nondiscriminatory Policy.

All other student complaints are to be advanced to the Dean of Students at using Cooper email. The Dean of Students is responsible for registering the complaint; advancing it to the appropriate Cabinet member; and ensuring a review and response. Unless there are extenuating circumstances, all student complaints should be addressed and responded to by the appropriate Cabinet member within 10 working days.

  • Founded by inventor, industrialist and philanthropist Peter Cooper in 1859, The Cooper Union for the Advancement of Science and Art offers education in art, architecture and engineering, as well as courses in the humanities and social sciences.

  • “My feelings, my desires, my hopes, embrace humanity throughout the world,” Peter Cooper proclaimed in a speech in 1853. He looked forward to a time when, “knowledge shall cover the earth as waters cover the great deep.”

  • From its beginnings, Cooper Union was a unique institution, dedicated to founder Peter Cooper's proposition that education is the key not only to personal prosperity but to civic virtue and harmony.

  • Peter Cooper wanted his graduates to acquire the technical mastery and entrepreneurial skills, enrich their intellects and spark their creativity, and develop a sense of social justice that would translate into action.